Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. We are committed to transparency regarding our data collection practices and complying with United Kingdom data protection regulations, including the Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR). Last updated: January 18, 2026.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information about your browsing activity and preferences. Similar technologies include web beacons, pixels, local storage, and session identifiers. When you access our gaming platform, whether through a desktop browser or mobile application, we may place cookies on your device to enhance your experience and gather analytical data about platform usage patterns.
Types of Cookies We Use
Our platform utilises several categories of cookies to provide comprehensive functionality and improve user experience. Each type serves a specific purpose in delivering our services effectively:
- Essential Cookies: These cookies are necessary for basic platform functionality, including user authentication, account security, transaction processing, and fraud prevention. Without these cookies, core features such as logging in and placing bets would not function properly.
- Performance Cookies: We use performance cookies to gather data about how users interact with our platform. This information helps us understand which features are popular, identify technical issues, and optimise website speed and responsiveness.
- Functional Cookies: These cookies remember your preferences and settings, such as language selection, account preferences, and gameplay history, allowing us to customise your experience across multiple visits.
- Marketing Cookies: We use marketing cookies to track your interaction with promotional campaigns and deliver personalised advertising content. These cookies help us understand advertising effectiveness and tailor offers to your interests.
- Third-Party Cookies: Our partners, including payment processors, analytics providers, and advertising networks, may place their own cookies on your device to provide specific services and analyse platform performance.
How We Use Cookie Data
The information collected through cookies serves multiple important functions on our platform. We use cookie data to authenticate users, maintain secure sessions, and prevent unauthorised access to accounts. For gameplay purposes, cookies help us track your bets, winnings, and account balance in real-time. We also analyse cookie data to understand user behaviour patterns, improve platform design, and identify technical problems that require fixing. Marketing teams use this data to deliver relevant promotional content and measure campaign performance. Additionally, cookies help us comply with UK gambling regulations by tracking responsible gaming limits and self-exclusion settings.
Cookie Consent and Your Rights
In accordance with PECR regulations, we obtain your explicit consent before placing non-essential cookies on your device. When you first visit our platform, you will see a consent banner allowing you to accept or reject different cookie categories. You have the absolute right to withdraw consent at any time by adjusting your cookie preferences through your account settings. We do not require you to accept marketing or analytical cookies to access our basic services, though some platform features may have limited functionality if you restrict certain cookie types. Your consent preferences are stored securely and respected across all your future visits.
Data Retention and Storage
Cookies remain stored on your device for varying periods depending on their type and purpose. Essential cookies for authentication typically expire when you close your browser or log out of your account. Functional cookies that remember your preferences may persist for several months, allowing us to maintain your settings across visits. Performance and marketing cookies generally expire within thirty days to two years, depending on the specific purpose. You can manually delete cookies at any time through your browser settings. We do not retain cookie data longer than necessary, and we regularly purge outdated analytics information to comply with data protection requirements.
Third-Party Partners and Cookies
Our gaming platform partners with various third-party service providers who may place their own cookies on your device. These partners include payment processors for transaction handling, analytics companies for performance monitoring, advertising networks for promotional campaigns, and game developers for functionality enhancement. Each third-party partner operates under contractual obligations to protect your data and use cookies only for agreed purposes. We maintain a list of all third-party cookie providers, and you can review their individual privacy policies to understand how they collect and use data. These partners comply with UK data protection laws and industry standards for responsible data handling.
Managing Your Cookie Preferences
You have complete control over which cookies you allow on your device. Through your account dashboard, you can access granular cookie settings that allow you to enable or disable specific cookie categories independently. You can choose to accept only essential cookies while rejecting marketing and analytical cookies. Our preference centre displays which cookies are currently active on your device and provides easy options to modify your choices. If you have any questions about specific cookies or their purposes, our customer support team can provide detailed explanations. You can change your preferences at any time, and your new settings will take effect immediately on subsequent page visits.
Disabling Cookies in Your Browser
If you prefer not to accept cookies, you can configure your browser settings to block them entirely. Here are instructions for popular browsers:
- Google Chrome: Open Settings, navigate to Privacy and Security, select Cookies and Other Site Data, and choose your preferred setting from the options provided.
- Mozilla Firefox: Open Preferences, go to Privacy and Security section, locate Cookies and Site Data, and adjust the settings according to your requirements.
- Safari: Open Preferences, select the Privacy tab, and configure cookie settings under the “Cookies and Website Data” section.
- Microsoft Edge: Access Settings, go to Privacy and Security, find Cookies and Site Permissions, and select your desired cookie handling option.
- Opera: Open Preferences, navigate to Advanced, select Privacy and Security, and modify cookie settings as needed.
Responsible Gaming and Cookie Protection
We utilise cookies to enforce responsible gaming measures on our platform. Cookies help us track your deposit limits, betting restrictions, and self-exclusion periods to ensure compliance with your personal gaming boundaries. If you set daily, weekly, or monthly spending limits, cookies help maintain these restrictions across your account. Self-exclusion cookies prevent you from accessing your account during your chosen exclusion period. We also use cookies to ensure you see mandatory responsible gaming warnings and age verification confirmations. These protective cookies are essential for creating a safe gaming environment and cannot be disabled.
Compliance with UK Regulations
Our cookie practices fully comply with UK gambling regulations administered by the Gambling Commission. We adhere to the Privacy and Electronic Communications Regulations, which require explicit consent for non-essential tracking. We comply with GDPR requirements regarding data minimisation, purpose limitation, and user rights. Our platform implements appropriate technical and organisational security measures to protect cookie data from unauthorised access. We conduct regular audits of our cookie practices to ensure continued compliance with evolving UK data protection standards. Users have the right to request information about cookies placed on their devices and can request deletion of specific cookie data at any time.
Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our technology, regulatory requirements, or business practices. Any significant changes will be communicated to you through email notification or prominent notices on our platform. Continued use of our gaming platform following policy updates constitutes your acceptance of the modified terms. We encourage you to review this policy regularly to stay informed about how we use cookies and tracking technologies. If you have concerns about policy changes or believe our practices violate your rights, please contact our compliance team immediately.
Contact and Support
If you have questions about our Cookie Policy, wish to exercise your rights regarding cookies, or need assistance managing your preferences, our dedicated support team is available twenty-four hours daily. You can contact us through live chat on our platform, email our support department at the address provided in our main privacy documentation, or submit a formal data subject access request through our legal compliance portal. We respond to all inquiries within seven business days and take your concerns about data protection seriously. Your feedback helps us improve our cookie practices and ensure we maintain the highest standards of transparency and user protection.